Privacy Policy

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, company name, phone number, and job title that you provide when creating an account, booking a demo, or contacting us.
• Usage Data: Information about how you interact with our platform, including pages visited, features used, session duration, device type, browser information, and IP address.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience, analyse usage patterns, and deliver relevant content. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To operate, maintain, and deliver the BinTrack platform and its features, including warehouse management, execution, compliance, and analytics capabilities.
• Improving the Platform: To understand usage patterns, diagnose technical issues, and develop new features and improvements to enhance your experience.
• Communication: To send you service-related notices, respond to your enquiries, provide customer support, and share product updates or promotional materials (with your consent where required).

4. Data Security

We implement industry-standard security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, access controls, and secure infrastructure practices. While no method of transmission or storage is completely secure, we continuously work to strengthen our security posture and protect your data.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Account data is retained for the duration of your active subscription and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.

6. Third-Party Services

We may use third-party services to support our platform operations, including analytics providers, cloud hosting services, payment processors, and communication tools. These third parties may have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your data in accordance with applicable privacy laws. We do not sell your personal information to third parties.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal data.
• Deletion: You have the right to request the deletion of your personal data, subject to certain legal exceptions.
• GDPR Compliance: If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to restrict processing, and the right to object to processing.

To exercise any of these rights, please contact us using the details provided below.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will notify you by updating the "Last updated" date at the top of this policy and, where appropriate, by email or through the platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: